NOC is an acronym for the In the industry of managed services, it is the monitoring and remediation of various network aspects for businesses. This is where administrators perform the supervision, monitoring, and maintenance of telecommunications networks. Companies with large networks typically have a NOC, which is a room that has network visualizations or monitoring of the networks.
Core NOC Services
- Data Management with a NOC
The process of remotely managing data allows staff to be freed up for other tasks. This includes the creation of reports and monitoring the occurrence level of incidents and resolutions. The in-house IT team can then focus on maintaining, improving, and upgrading existing features instead of mundane, repetitive tasks such as scheduling, virus scanning, and email analysis.
- Network Infrastructure Installation
Focusing on the business is essential to its development and making it as strong as it can be, so the network is crucial to daily operations. Reliable support is needed for the installation and implementation of the wireless network. This means the system is set up to reduce downtime by the NOC management provider such as Exter Networks.
- Minimize Downtime with Remote System Backups
Remotely backing up the system means that the network operations center can restore the system remotely if it goes down. This will save both time and money since the restoration is done without the need for calling in someone else or using the IT team. Less downtime and fewer internal resources being used mean considerable savings for any business.
- Managing Operations Remotely – Handling Issues and Solving Problems
Incident management is the solution for effectively monitoring incidents based on the events that caused them. The network monitoring team at Exter Networks assigns the issues to appropriate teams for resolving them quickly. Dedicated teams will work on handling incidents even while your team is at home outside of working hours.
- Monitoring and troubleshooting Networks
A wide range of proactive monitoring and troubleshooting allows for various levels of service to be provided consistently improving the quality while costs are reduced allowing companies to respond to changes promptly. Remote monitoring is done twenty-four hours a day seven days a week to ensure networks are safe and properly functioning.
- The Clock Support
Knowing that you can get assistance all day every day offers you peace of mind. Help Desk services being available always are vital to IT operations being efficient, reliable, and affordable. The remote service teams are always learning to ensure the latest technical knowledge is always available to you while allowing experienced professionals to aid in dealing with issues.
- Issues are Documented and Reported by NOC Providers
All issues are tracked and documented to create reports that are used as references for the IT team. This is to ensure members are trained in all aspects of the network. The daily reports are compiled into monthly reports which are used to recreate incidents and use them to prevent the same problems from arising in the future.
Monitoring Capability of NOC Services
The main benefit of outsourcing the activities of a network operations center is the ability to have the majority of operations remotely monitored.
- Monitoring the Infrastructure of the Network
Exter Networks can monitor both virtual and physical network infrastructures proactively to pinpoint issues before they turn into network outages.
- Server Monitoring
The Company’s servers are monitored remotely to ensure that the system is running smoothly and to prevent downtime.
- Applications Development
Developing applications can be expensive and complicated to meet the needs of businesses. Exter Networks has a proven record of expertise to achieve consistent results.
- URL Functionality
Checking for the website’s HTTP 200 return, logging in, transactions on the website, and the results of transactions are validated.
- Troubleshooting Through Simulated Transactions
Monitoring that simulates actual user’s actions is automated to run at scheduled intervals eliminating the changes of input errors by users.
- Message Logging
Existing rules are already in place, and engineers customize alerts for these to meet client specifications.
- Events in Windows
Windows operating systems will forward logs of events to the SIEM or are viewable in a snare console.
- SNMP Traps
These are supported by any device that is monitored. Processing of inbound telemetry is done in real-time, and an engine that is rules-based, and flexible is used to separate noise from important events.
Understanding SLA-Driven NOC
NOC services are rising in use because of business competition, enhanced services, and technical tools. Companies want the time spent on maintenance of IT departments so they outsource the support to a provider who can monitor all the tools and the network remotely. The SLA-driven NOC gives both Exter Networks and its clients an advantage because both know exactly what to expect when it comes to services.
- Reduction in the Operational Cost
Service providers and clients have protection with the agreement for service level which outlines the conditions and terms of service to be provided. Service level agreements or SLAs reduce the costs of operations and define what level of service is provided by outlining what companies can and cannot expect from the provider.
- Service Level Agreement Customization
The SLA or Service Level Agreement can be altered to reflect that a company is only using certain services instead of an entire package of services so that only services provided are paid for instead of paying a set cost for a package and not receiving all the services.
- Advanced Expertise in Services
Exter Networks offers an analysis of the gap between how things are and any changes that are being considered. Software development includes training, extended management of projects, and service customization to optimize the environment of users. Productivity is increased through outsourcing because the IT department is free to take care of other issues of more importance.
NOC Monitoring Tools and Software
NOC management has five essential elements known as tools which are vital elements toward improvement. You need to know which tools will give you the best return on the investment into outsourcing to companies such as Exter Networks. There are many ways that these tools can help you to give your team more control over tasks while putting the Network Operations Centre (NOC) in a position to be an exclusive resource for the IT department.
The Five Essential Tools of Network Operation Centre Services:
Incident Tracking through a Ticketing System
The use of a ticketing system will enable all issues to be kept track of by the urgency, severity, and who is assigned to handle a specific task. Issues arise tickets are created to describe the issue so that it can be processed and assigned to the correct person or department.
Centralization of Knowledge
A centralized place for all documentation and knowledge that is readily accessible to every team member is known as the knowledge base. It should be a fluid source of information that is always up to date with lessons from incidents so they can be used to prevent the same thing from happening in the future.
Daily and Monthly Reports for Measuring Incident Severity and Improvement Progress
Reports should be created on both a daily and monthly basis. The last 24 hours should be included in the daily report with every major incident included. All incidents that were resolved should have the root cause listed. The reports help the NOC managers, shift leaders, and the entire IT department know about the activities of the NOC services and significant incidents. The progress of the team can be measured when the monthly report is made from the daily reports. Trends in performance will be seen more efficiently, and areas that can use improvement will be identified speeding up the process.
Monitoring – NOC has Two Monitoring Process Types that are Relevant to It
Infrastructure Monitoring – The Environment of the data center, network, or servers makes up the monitoring of the infrastructure. This allows for the entire system to be protected from threats by detecting them early.
User Experience Monitoring – problems are replicated to find practical solutions by simulating the activities and behavior of users to see the resulting actions associated with them. Actual issues that users run into can be duplicated to find ways to fix them and prevent them in the future making the experience more pleasing to everyone.
Automation of the IT Process
Time is freed up for more strategic projects through the automation of repetitive daily tasks. Level 1 teams can deal with re-start services, clean-up disk space, and resetting passwords. MTTR is also reduced in critical incidents during IT Process Automation. Essential events of the system can be handled during off hours through the triggering of specific workflows.
The latest trends in technology are being provided support by the Network Operations Centre to ensure that the current systems are kept up and running with minimal downtime when corporations are not ready to replace the entire system. Outdated systems might not be upgradeable or can crash often reducing the productivity of the whole company. Outsourcing to a third party can save costs by allowing these systems to be given the ability to keep up with the demands of traffic, sales, and general tasks.
Outsourced NOC Services Follow Several Trends:
- Hybrid Technology for Upgrading Outdated Software
There are several places still using software and hardware that have been around for over a decade which can slow business down. It still works, but you might not be able to update to the newest software which leads to the term hybrid in the security space. A hybrid technology device is something that can support several different technology types when you plug it into your system to maximize its capabilities. This allows for platforms to be upgraded to take advantage of the newest features giving the organization the ability to scale the physical security of the infrastructure slowly and over time.
- Understanding High-End Infrastructure
The category of infrastructure referring to specialized facilities that bridge the existing gap is known as high-end infrastructure. It is required for the demonstration of reproducibility and innovation product scaling. Mitigating risks, maturing technology, and assisting in securing various funding makes having a high-end infrastructure crucial. When technology is considered mature, it means that it has been around long enough for the reduction or removal of initial faults and problems that were persistent in having occurred or that are just coming into daily use on a large scale.
- Supporting the Transition from 4G to 5G Wireless Networks
The next few years will see the transition for companies to go from 4G to 5G wireless technology which will be at least ten times faster and will be immensely more powerful. This gives businesses the opportunity for improved IoT ecosystem support-, and increases in the efficiency and reliability of communications specific to industries through the encouragement of increasing the efficiency of activity.
- Technology at Multiple Locations
This technology gives you the design and what it looks like from the perspective of technology making it as important as the back end. You need a plan for when the technology is up and running. The execution of a strategy for multi-site technology requires methods that are consistent with making the locations as alike as possible. Customers are not satisfied, and money is lost when locations are unable to process transactions meaning that all locations should function the same.
The monitoring of technology, remote troubleshooting, and other services offered by the network operations centers help to ensure that companies are not losing money but instead are seeing a higher return on investments. Technology monitoring allows issues to be detected and prevents some of the problems that could cause the system to crash and prevent transactions from being processed.
Benefits of Utilizing NOC Services:
- 24x7Monitoring and remediation of servers, networks, applications, databases, and workstations
- Increased capabilities without the need to increase headcount or internal resources.
- Eliminates the hassle of dealing with every alert and to minimizes the number of false-positive tickets.
- Gives you and your engineers more time for higher-margin and strategic projects