AWS Managed Services and 24x7 Operational Excellence for India’s Unified Digital Insurance Ecosystem
A national digital insurance ecosystem designed to connect policyholders, insurers, intermediaries, and agents through a unified platform enabling:
• Insurance purchase and servicing
• Digital policy repository
• Real-time claims processing
• e-KYC and consent management
• Grievance redressal
• Interoperable insurance services
• Modernize legacy IT infrastructure
• Enhance system performance and reliability
• Strengthen cybersecurity posture
• Enable scalable and flexible IT architecture
• Ensure business continuity and disaster recovery
• Improve visibility across IT systems and operations
• Support future digital transformation initiatives
As a national-scale DPI initiative, the organization required a cloud foundation capable of supporting enterprise-grade security, scalability, resilience, and compliance.
Key Requirements:
• Establish a secure and governed AWS landing zone
• Support distributed microservices at scale with full observability
• Enable resilient PR/DR architecture for uninterrupted operations
• Manage rapid growth while maintaining performance and cost efficiency
1. Operational Stability at Scale
• Ensuring high availability of digital insurance services
• Handling large transaction volumes across multiple stakeholders
• Enabling proactive monitoring and rapid incident response
• Reducing complexity in distributed environments
2. Security and Compliance Alignment
• Enforcing security controls across multi-account AWS environments
• Meeting regulatory and audit requirements
• Continuous monitoring for vulnerabilities and misconfigurations
• Safeguarding sensitive insurance and policyholder data
3. Application Observability and Microservices Complexity
• Achieving end-to-end visibility across distributed systems
• Monitoring service dependencies and interactions
• Accelerating root cause analysis
• Maintaining consistent observability across environments
4. Cost Visibility and Optimization
• Managing cloud costs at scale
• Establishing governance over resource consumption
• Optimizing infrastructure without impacting performance
5. 24x7 Reliability and Business Continuity
• Supporting always-on digital services
• Ensuring resilient DC/DR architecture
• Maintaining predictable and controlled operations
• Proven expertise in AWS cloud and landing zone architecture
• Security-first and compliance-driven approach
• Strong governance and operational excellence framework
• Deep capabilities in observability and microservices enablement
• DevOps-led delivery model with automation focus
• Transparent communication and leadership engagement
AWS Cloud Foundation
A) AWS Infrastructure & Application Operations
• 24x7 monitoring of cloud workloads
• Proactive incident detection and resolution
• Performance and availability management
• Multi-account landing zone operations
B) Security & Governance
• Centralized security monitoring and alerting
• AWS Control Tower implementation with governance guardrails
• Security baseline enforcement
• Continuous compliance posture assessments
C) Application Observability
• End-to-end application monitoring
• Distributed tracing across microservices
• Centralized logging and metrics visibility
• Proactive performance insights
D) AWS DevOps & Microservices Enablement
• CI/CD pipeline automation
• Infrastructure as Code (IaC)
• Containerization and microservices support
• Automated deployment workflows
E) Resilience, Backup & Availability
• PR/DR architecture design
• Backup and recovery strategy
• High availability and failover readiness
• Business continuity enablement
F) Cost Governance (FinOps)
• Cloud cost visibility and tracking
• Continuous optimization recommendations
• Governance frameworks for scalable consumption
Orient Technologies implemented a comprehensive AWS cloud foundation tailored to the needs of a national-scale Insurance DPI.
Outcome-Driven, Not Tool-Driven
• Service reliability and accountability
• Structured governance and reporting
• Clear ownership and escalation mechanisms
• Continuous improvement approach
• Alignment with long-term business growth
The engagement delivered measurable improvements across reliability, security, observability, and operational efficiency.
Measurable Business Impact
Improved Platform Stability
• Enhanced service availability
• Faster incident detection and resolution
• Improved operational resilience
Strengthened Security & Compliance
• Consistent enforcement of security controls
• Improved regulatory readiness
• Stronger governance posture
Enhanced Observability & Operational Confidence
• Greater visibility across applications
• Faster troubleshooting and issue resolution
• Reduced operational overhead
Cost Awareness and Optimization
• Improved visibility into cloud spending
• Continuous cost optimization without performance trade-offs
• Consistent execution and operational discipline
• Security-first approach aligned with regulations
• Strong governance and transparency
• Focus on business outcomes over tools
• Automation, DevOps, and observability-led strategy
• Active leadership involvement
As the Insurance Digital Public Infrastructure evolves, the partnership continues to enable:
• Advanced AWS scalability and modernization
• Enhanced observability and resilience
• Expansion of microservices and DevOps maturity
• Continuous improvements in security and governance
• Ongoing cost optimization and operational excellence
Orient Technologies remains a strategic partner in enabling a secure, resilient, and scalable digital insurance ecosystem, supporting the broader vision of universal insurance accessibility.
Orient Technologies Limited offers a range of networking and content delivery network solutions.
We provide Cloud services to a wide range of industries, including Pharmaceutical, Healthcare, BFSI, ITeS, Government-PSU and more.
A company can prepare for cloud to cloud migration by performing a comprehensive inventory of its current infrastructure, data, and applications, identifying potential compatibility issues or data migration challenges, selecting a compatible cloud provider, and developing a migration plan that includes testing and risk management measures
A company can ensure data security during cloud to cloud migration by using encryption and secure transfer protocols, implementing access controls and user authentication measures, and performing regular security audits and risk assessments.
Our team of experts can assist you with the planning, execution, and testing of your migration to the cloud. We also offer automated tools and services to help you migrate your applications and data quickly and efficiently.
Full-spectrum Cybersecurity Solutions - From Cybersecurity Awareness, endpoint security to Cloud Security and everything in between, Proactive threat intelligence, reducing vulnerabilities before they escalate, Customizable security layers based on your unique business needs, Strategic consulting through vCISO services, ensuring leadership-driven security frameworks, Cost-effective scalability, offering enterprise-level security to businesses of all sizes.
Businesses that invest in proactive cybersecurity measures reduce breach costs by an average of 70%.
Healthcare (PHI - protecting personal health information), Finance (Aligning with regulatory compliances; safeguarding critical information assets), Retail & E-commerce (preventing data theft and securing payment systems), Technology (safeguarding intellectual property), SMBs and enterprises facing evolving digital threats.
Our solutions are designed with compliance at their core. We offer frameworks and automated tools to ensure your security practices align with industry regulations, minimizing risk and preventing costly breaches.
Through advanced Endpoint Detection and Response (EDR) solutions, we secure devices across remote environments.
We offer a cyber risk assessment and an initial consultation to evaluate your current security posture.
Yes! Our services are designed to integrate seamlessly with your existing technology stack.
Active networking includes powered components like routers and switches. Passive includes cabling and non-powered physical elements.
Orient Technologies Limited offers a range of active networking components such as, switches, routers, SD-WAN, and WI-FI.
Orient Technologies Limited offers a wide range of compute and storage solutions, including virtualization, servers, storage, HCI, Backup and more.
We provide Data Center Solutions to a wide range of industries, including Pharmaceutical, Healthcare, BFSI, ITeS, Government-PSU and more.
Our team of experts can analyze your current infrastructure and provide recommendations on how to optimize it for better performance, scalability, and cost-effectiveness. We also offer migration services to help you move to a more advanced and efficient infrastructure.
Our team of experts can analyze your current collaboration infrastructure and provide recommendations on how to improve it for better productivity and efficiency. We also offer training and support services to ensure that your team is using the collaboration tools effectively.
End-User Support can include help desk services, online support resources, training and education, and on-site support services
Zero Touch Deployment involves pre-configuring devices with settings, applications, and other configurations, and then using tools and automation to deploy the devices to end-users without requiring any manual intervention.
We provide End User Computing services to a wide range of industries, including Pharmaceutical, Healthcare, BFSI, ITeS, Government-PSU, and more.
Device as a Service can provide organizations with predictable costs, simplified procurement and deployment processes, and access to the latest technology and support services.
Mobile Device Management can help improve security by enforcing policies and controls that protect devices and data, such as passcode requirements, data encryption, and remote wipe capabilities.
Desktop Management in the Modern Workplace can improve productivity by providing employees with secure access to their applications and data from any device or location, and by streamlining the management and maintenance of desktop devices.
An Annual Maintenance Contract (AMC) is an agreement between a customer and a service provider for the provision of ongoing maintenance and support services for a specified period. An AMC typically covers hardware and software maintenance, repair, and replacement services for IT systems, with the aim of ensuring maximum uptime and minimizing downtime.
We provide multi-vendor support, managed services, annual maintenance contract, and facility management services to a wide range of industries, including Pharmaceutical, Healthcare, BFSI, ITeS, Government-PSU and more.
Our Multi-vendor support services involve hardware and software support through annual maintenance contracts and includes troubleshooting, repair, and maintenance services for devices and systems from multiple vendors.
Our Managed services involve monitoring, maintenance, and support of IT systems and backup and disaster recovery services which involves offering software licenses and administration, management and support for backup and recovery of data.
Many clients experience improved efficiency and reduced costs within the first 3-6 months of implementation.
Orient has a large pool of skilled resources with a presence PAN India, this helps businesses to access specialized skills and expertise that they may not have in-house
Yes, our 24/7 support ensures your IT systems continue to perform optimally after implementation.
